Free returns
We care about your 100% satisfaction. Therefore, we made our returns easy & FREE. If something is wrong with you order, you have 30 days to return. We will give you a full refund by the same method you used to pay. Of course, we ask you to return the items in their original state : clean & never worn. Shoes are to be returned in their shoebox; watches, bags & belts in their case.
If you see any vice on the item you ordered, please contact us at : [email protected]. We will proceed to the exchange of items (or to a refund if that's what you prefer). Nous nous chargeons de procéder à un échange de marchandise (ou à un remboursement si vous le souhaitez). Any non-faulty items that are not in a condition suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and will be sent back to you.
How-to return process
- Pack your items in the original plastic bag & box (we try to keep waste to a minimum).
- To ensure the parcel safely reaches us, we recommend that you use pre-paid postage label which is included in the original packaging. Attach the label to the return parcel.
- Responsibility for the returns is yours until the parcel reaches us. PLease remember to ask a proof of postage when dropping off the package at the delivery company (DPD, BPost ou GLS).
- We make everything we can to proceed to the refund as fast as we can. However, the refund delay defers according to the payment method you used.
New return form
A return form is included in your parcel. If not, please contact us at [email protected].