How-to return process
- Pack your items in the original plastic bag & box (we try to keep waste to a minimum).
- To ensure the parcel safely reaches us, we recommend that you use pre-paid postage label which is included in the original packaging. Attach the label to the return parcel.
- Responsibility for the returns is yours until the parcel reaches us. PLease remember to ask a proof of postage when dropping off the package at the delivery company (DPD, BPost ou GLS).
- We make everything we can to proceed to the refund as fast as we can. However, the refund delay defers according to the payment method you used.
New return form
A return form is included in your parcel. If not, please contact us at [email protected].