Who takes care of the delivery ?
We work with partners we trust to ensure you the best delivery service we can. Because we believe our Sweet Lemon addicts deserve to be treated like queens, our delivery is a free service, worldwide.
Be ware though : customs clearance (if needed) is conducted by the deliver service before the items' physical arrival.
How much time do I have to wait before getting my Sweet Lemon shoes ?
We do everything we can to deliver your shoes as fast as possible. Once we receive your order, our team work hard to prepare & ship your order.
Delivery delay depends on the destination, but approximatively :
- Europe : 1 - 2 working days
- South & North America : 4 - 5 working days
- Africa : 7 - 9 working days
- Asia : 7 to 9 working days
- Australia & New Zeland : 15 - 20 working days
How can I track my parcel ?
As soon as your order is packed, we'll send you a shipment confirmation email with the delivery informations. Our delivery partner will notify you (by email or text message) to help you track your order. Depending on when & where you ordered, tracking informations can be delayed.
You did not receive your parcel ?
If we are unable to deliver your package, according to your chosen delivery option, it will automatically be returned to Sweet Lemon. We'll keep in touch with you to organize a new delivery.